Your cards.
Their next chapter.

The marketplace is in setup and testing. Paid checkout is not open for public use. This guide explains the proposed launch experience; final fees, seller terms, business funding, and payout settings must be verified before payments open. Your CardCue account is available now, but having an account does not mean selling is enabled.

Collectors buying and selling trading cards and graded slabs in supported categories. Initial checkout is planned for domestic US orders in USD. Availability of categories, destinations, and seller accounts will be shown in the product when selling opens.

The proposed marketplace model has free listing and zero sales commission. A CardCue Pro subscription is separate from transaction costs. Pro does not waive buyer service fees, shipping, insurance, payment processing, or seller bank payout costs unless an explicit offer says so.

Sign in to CardCue, complete the Stripe-hosted identity and business information required for your account, and connect an eligible bank account. Stripe may request additional documents or verification. Listings and payouts depend on the account being ready; an incomplete account should not accept paid orders.

Use the secure account and Stripe onboarding screens reached from your CardCue account. Do not email your full debit card number, bank credentials, identity documents, or verification codes to support.

Yes. Your existing account is the starting point for collection tools and marketplace account setup. Seller availability and onboarding will be communicated there. Signing in does not automatically enroll you in a paid subscription or activate live sales.

CardCue proposes no percentage commission deducted from the item sale price and no listing fee. Standard bank payout and account costs are separate and will be disclosed before selling. Zero sales commission does not mean every seller receives 100% of the item price after bank payout costs.

The proposed checkout is the agreed item subtotal, a service fee of 5% of that subtotal plus $1.25, the live shipping cost including provider charges, and any applicable tax. The percentage component rounds to the nearest cent, with half cents rounded up. Every component must be visible before payment. The fee applies once per supported order or same-seller bundle, not once per card in that bundle.

It funds payment processing, marketplace operations, and the work required to handle transaction issues. It is a payment-method-neutral service fee, not a separate credit card surcharge. Paying this fee does not guarantee that every claim will be approved or eliminate the need for evidence.

The proposal charges the buyer the quoted postage and provider costs. There is no additional shipping handling markup in this model. The fixed $1.25 service fee already includes the proposed handling allowance. Shipping cost depends on the route, packaged weight, dimensions, and selected coverage.

One live quote was $5.27 USPS postage for a 4 oz, 8 × 6 × 1 inch package within San Francisco. The planning example adds a $0.07 Shippo label fee, for $5.34 shipping. That is one route and package, not a nationwide flat rate or a special negotiated marketplace tariff. Shippo currently waives its first 30 monthly API label fees; postage is still charged.

Under the proposed cost recovery policy, a clearly disclosed reserve covers applicable Stripe Connect account and standard bank payout costs. The reserve is provisional: CardCue reconciles actual costs; any unused amount remains owed to you and must be returned after reconciliation and release review. During testing, surplus release requires review, so it is not automatically available with the weekly payout. The final process and timing must be published before selling opens. It is not an extra sales commission or permission to keep the whole estimate. Published platform-controlled pricing currently includes $2 per active payout month, $0.25 per bank payout, 0.25% of payout volume for payouts, and a separate 0.25% for routing. The combined 0.50% is a conservative planning estimate. CardCue must confirm its actual contracted tariff and publish the final policy before launch.

Stripe defines an account as active in a month when a payout is sent to its bank account or debit card. The proposed reserve policy does not turn that into a fee for merely listing cards. Final charges must reflect actual applicable account costs. Unused reserved amounts remain owed to you until returned after review. Costs will be shown separately from sales commission and will depend on the actual applicable pricing.

For $100 of eligible item earnings in a month and four standard bank payouts, the published planning estimate is $2 for that active month, $1 for four payouts, and $0.50 in percentage payout and routing costs: $3.50 total, leaving $96.50 before refunds, adjustments, or other agreed deductions. With only one $20 sale and one payout, the planning reserve is $2.35, leaving an estimated $17.65 after actual-cost reconciliation. Small payouts can carry a large effective cost.

The launch requirement is an item earnings breakdown and clear payout reserve disclosure before your consent. Any unused reserve remains owed to you and must be returned after reconciliation and release review; it is not currently an automatic weekly payout. Account fees depend on the month and payout costs depend on the batch, so an order preview must distinguish estimates from actual costs. Do not assume a live net preview exists during the current setup phase.

Combining eligible earnings reduces repeated fixed bank payout charges. The proposed standard schedule is weekly, with account costs accounted for transparently. The $2 active month charge does not disappear because payouts are weekly. Four or five weekly bank payouts can occur in a calendar month.

No free instant payout is proposed. If offered, instant payouts will be optional, subject to Stripe eligibility and platform payout settings, and priced separately before you choose them. Options in a Stripe dashboard do not imply that CardCue waives their charges. The standard bank payout schedule remains the default. Instant payout availability is not promised during testing.

The seller supplies protective packaging, tape, sleeves, rigid protection, and the outer mailer or box. Buyer-paid shipping covers the label and provider costs; it does not automatically reimburse your packaging or time. Consider these costs when setting your item price.

No. Low-priced single cards can be poor value once shipping and fixed payout costs are included. Bundles can help. The published calculator is a buyer checkout illustration, not a profit guarantee or an invoice. Your own packaging, acquisition cost, taxes, and time still matter. Checkout can also be unavailable when an order cannot cover required costs under the verified launch pricing. No fixed minimum order value has been announced; same-seller bundles may help a small order meet the applicable requirements.

Use the exact card identity, set and number, language, printing or variant, condition, price, and current photos of the item you will ship. For slabs, include the grading company, grade, certification number, and clear images of the holder and label. Describe any holder damage or other defects.

No. Identification and pricing tools provide context. The seller remains responsible for an accurate listing and authentic item. Photograph the actual card or slab and disclose defects rather than relying on a scan alone.

If offers are supported, an accepted item price becomes the subtotal used to calculate the buyer service fee. Shipping is still quoted for the final package. Offers do not waive fees, shipping, or payout costs, and there is no live offer acceptance promise during testing.

The planned model supports a combined same-seller order where available. A supported bundle can share one service fee fixed component and one correctly sized shipping package. Shipping must be recalculated for the complete packaged weight and dimensions; adding cards does not guarantee unchanged postage.

No. Different sellers ship from different origins and need separate orders and labels. Do not combine separate seller shipments under one label or assume that a multi-seller checkout can share one fixed fee.

Keep payment and fulfillment in the supported CardCue order flow. An off-platform arrangement is not a CardCue transaction. Wait until the order shows paid and ready to fulfill, then use the correct order label and shipping address.

The initial shipping integration is USPS Ground Advantage for domestic packages, with tracking. Plain white envelopes, stamped letters, and untracked shipping are excluded from this launch model. Availability and the final quote must be checked for each address and package.

Protect the card surface with a sleeve, add rigid protection such as a suitable top loader or card protector, secure it against movement, and use an appropriate protective outer package. Avoid tape touching the card and protect against bending and moisture. The packed shipment must meet USPS rules and any applicable insurance packaging requirements.

Protect the slab against scratching, add cushioning around all sides, prevent movement, and use a suitable protective outer package. Multiple slabs need separation and a package that can protect the full shipment. A grading holder alone is not sufficient outer packaging.

Measure the sealed package and weigh everything, including cards, holders, padding, mailer or box, and tape. Do not use the bare card weight. Incorrect package details can lead to postage adjustments and delays. Recheck the package when changing a bundle.

Only after the supported order is paid and eligible for fulfillment. The label belongs to that order and must match its recipient, return address, and final package. During setup, live buyer checkout remains disabled; test labels do not authorize mailing a real shipment.

Use a supported USPS acceptance location or pickup option for Ground Advantage and keep the acceptance receipt where available. A label-created scan is not carrier acceptance. Follow the order’s shipping deadline when live orders are available; a specific launch deadline has not been published here.

Do not hand-edit the recipient, reuse an old label, or redirect a package based only on a message. Resolve an address or package change through the order flow or support before shipment. A replacement label may require voiding or refunding the original, subject to provider rules.

CardCue should recheck the quote before buying the label and pause fulfillment if it exceeds the allowed shipping budget. It should not silently charge a buyer more or deduct an undisclosed amount from seller earnings. Later carrier adjustments must be reconciled and any seller responsibility must follow the disclosed launch terms.

USPS Ground Advantage includes coverage up to $100, subject to USPS rules, proof, exclusions, and claim approval. This is not a guarantee of reimbursement. The current CardCue integration blocks shipments requiring coverage above $100 until additional coverage and card or slab eligibility are confirmed. Do not split or underdeclare an order to bypass that limit.

No. Separate insurer rules can require specific rigid, watertight protection and outer packaging. A top loader or graded holder alone should not be assumed to satisfy those rules. Additional coverage remains unavailable in the current integration pending eligibility verification.

Keep listing photos, condition and slab certification details, packing photos, the shipping label, acceptance receipt, tracking, and relevant order messages. Save evidence before disposing of packaging. These records can help resolve a carrier claim or marketplace dispute but do not predetermine the outcome.

The current design makes a paid, eligible order release-eligible 48 hours after confirmed delivery, assuming no blocking dispute, refund, account issue, or other hold. Eligibility is not the same as a bank payout. Unconfirmed delivery does not begin that 48 hour clock.

The proposed schedule sends eligible earnings in weekly standard bank payout batches. Bank processing happens after that, and timing depends on Stripe, your bank, weekends, verification, and holds. The 48 hour delivery window is not a promise of money in your bank within 48 hours.

No. Tracking is evidence of delivery, not proof that the correct authentic item arrived undamaged. Buyers can raise legitimate missing, damaged, incorrect, or materially misdescribed item issues. Evidence is reviewed and relevant seller releases can be frozen while a dispute is open.

The buyer should check the delivery location and household, and contact support with the order details promptly. CardCue should review tracking and available evidence and help determine the next steps. A delivered scan should not automatically dismiss a genuine claim.

Contact support with the order ID, tracking number, and acceptance information. Carrier investigation and any eligible claim may be needed. A delay does not automatically mean a package is lost, and a claim is subject to the carrier’s requirements and deadlines. Seller release can remain on hold until the issue is resolved.

Keep the item and all packaging, photograph the damage and outer package, and contact support. Do not discard evidence or arrange an off-platform refund first. Resolution depends on the listing, packaging, delivery evidence, applicable terms, and any eligible carrier claim.

The final marketplace terms and applicable rights will govern returns, cancellation, and refunds. This draft guide does not promise unconditional returns or final-sale treatment. Support must review the issue, and any approved return should use the authorized instructions and tracking.

Not necessarily. Payment processing and purchased shipping can create costs that are not recovered automatically. Unused label refunds depend on the provider and are separate from a buyer refund. The final policy must state who bears these costs, with a clear breakdown before any deduction.

A dispute or refund can arrive after seller release. Depending on the result and agreed terms, a transfer reversal, reserve, or seller recovery obligation may apply. Confirmed delivery and a completed bank payout do not eliminate later refund or chargeback exposure.

Complete the requested steps through your secure Stripe account experience and check the account status in CardCue. A rejected or restricted payout is not a completed payment to your bank. Contact support if you need help identifying the next step; never send bank login credentials by email.

Email the existing CardCue support address using the contact link below. Include the order ID when available, a concise description, and relevant non-sensitive evidence. Do not include full payment card data, passwords, verification codes, or unnecessary identity documents. A guaranteed response time is not currently published.

Yes. Use the support link for questions about the proposed seller experience, packaging, fees, and account setup. You can also sign in to your existing CardCue account. This page does not submit a seller application, create an order, or add you to a waitlist.

They are proposed launch policies. CardCue must verify provider pricing, funding, and terms before opening payments, and disclose the final schedule. The latest order breakdown and seller payout policy should control actual transactions; a sample calculator does not lock in a price.